Your Order

Can I track my order?

Yes you can.

Once your order is placed, you will receive an email after checkout, confirming your order with a link for tracking.

This link will be updated with a tracking number once our warehouse dispatches your item.

How long does delivery take?

We pack and ship most orders within 1 business day.

During peak periods dispatch may be delayed by 1-2 days.

Australian: Typically 2-4 business days, or 1-2 business days if you opted for express delivery.

New Zealand: Typically 2-3 business days.

Can I change or cancel my order once I have placed it?

If you want to change your order please email: 

hello@littlehumanlinens.com.au

with your order details as soon as possible and we will try and help.

We will do our best to try to help, however we cannot guarantee that we can meet all requests due to our speedy dispatch times.

Do you offer refunds or exchanges?

We sure do!

Check out all the details here.

Purchasing & Shipping

Do you ship internationally?

Yes! We ship worldwide.

Please note: International Duties & Taxes are the responsibility of the customer.

Please check your local laws. Orders abandoned at customs due to non payment are not eligible for refund.

If you have any issues checking out, just reach out to us and we'll sort it out for you.

What if I want to order an out of stock item?

Some of our products are crazy popular. They sell out time and time again.

You can sign up for notifications so and be first in the know when a restock occurs.

Head to the product page and click the 'notify me when back in stock button'. You will need to do this for each product you want to be alerted for.

How long will it take to restock an item?

We provide estimated restock dates on the product page.

We are working really hard to get all items restocked over the next few months after a crazy past couple of years.

Our products are completely custom to our brand, from fabric printing to cutting and sewing. With that in mind, good things take a little more time 😉

Who do you ship with?

We currently ship all orders with Auspost.

My order is delayed or lost, what can I do?

All orders are tracked with Auspost. 

Once an item leaves our warehouse, it is the responsibility of Auspost to deliver it to you on time.

For delayed parcels greater than 10 days past the due date or parcels marked lost in transit - you can submit an enquiry via Auspost to investigate.

My parcel says delivered, but I never received it

All orders are sent 'authority to leave'. It is the responsibility of the customer to manage their delivery preferences via the Auspost App and provide a safe delivery address or divert your parcel to your local post office if preferred.

Once an item is marked as delivered by Auspost we are unable to assist with tracking your order.

Can I buy Little Human® Linens sheets in store?

Exchanges & Refunds

Can I exchange for a different size?

Yes!

We accept exchanges up to 60 days.

You can read our full exchange & refund policy here

Can I refund my sheets?

Yes you can.

We have a pretty good strike rate with returns, and rarely get them.

However if you do need to return, check out all the details here.

I think I have a faulty item, what now?

Reach out to at hello@littlehumanlinens.com.au us with the details (photos are super helpful!) and we will assess if there is a fault.

In the event your sheets are deemed faulty or defective as per the Australian Consumer & Competition Commission Guidelines. 

If deemed faulty, we will offer to replace your item, offer store credit or process a refund via the original method of payment.

Read our full refund policy here

Product

What is a waterproof sheet?

We make fitted sheets featuring a hidden waterproof layer in the reverse side.

This means that you have an all-in-one waterproof fitted sheet, rather than a traditional separate mattress protector and fitted cot sheet.

How is it waterproof?

It's hard to believe isn't it? Textile manufacturing has come a long was since we were kids. Thankfully there are clever people who paid attention in chemistry class!

Today there is a wonderful product called Polyurethane Laminate or PUL for short (a high-tech man made film that is bonded to fabric, making the piece of fabric waterproof). It is the same technology that is used in modern cloth nappies.

Our sheets can easily absorb up to 100mL of fluid, more than enough to cope with nappy leaks and milk spills. 

Do they feel like plastic?

Nope! Forget about any thoughts of a crunchy hospital mattress or plastic PVC layers. We have worked really hard to source the absolute best materials to create a product that looks and feels just like a regular fitted sheet when on your cot mattress. No crunching, we promise!

The waterproof film we use is 0.02mm (less than half the width of the average human hair) which is bonded to a fabric layer. It also happens to be slightly flexible, so unlike crinkly cellophane, it moves with the fabric and feels soft to touch. The waterproof membrane is super thin, flexible and pretty much invisible when on your mattress. 

What makes our sheets better?

Aside from our gorgeous designs, super soft fabric and quality composition, we use the best PUL on the market. Our sheets require no special treatment and can be washed with regular laundry.

The fine print on other brands of waterproof sheets will tell you to wash on cold, no tumble drying, no exposure to UV light etc... When low grade PUL is exposed to these conditions it will literally fall apart or become hard. Kind of impractical huh? Thankfully our sheets easily handle a regular laundering process.

We are the only waterproof fitted sheet on the market that complies with the safe sleeping guidelines as recommended by Red Nose. 

What does breathable mean?

Polyurethane laminate film is permeable to air.

'This means that it allows the flow of air molecules to pass through the microscopic holes. However, larger molecules like water are too big to pass through and so the film is waterproof. 

Are they safe for babies?

They certainly are, PUL is used in modern cloth nappies and medical grade textiles and dressings. It is totally stable and safe for use in babies and children's products. It contains no BPA's or other nasties.

We follow the bedding recommendations provided by Raising Children's Network which includes sleeping babies on a firm mattress, with no extra layers of padding added to the sheet that might interfere with the firmness of the surface. 

Raising Children's Network is free resource backed by the Australian Government that provides the independent, up to date, evidence based recommendations for safe sleeping.

You can find information about the Australian Standards for safe mattresses & cots here.

Even if you don't buy our sheets, we recommend checking this wonderful resource out. 

How many sheets do I need?

We recommend a minimum of two sheets, but three is best. Two sheets on the bed, one in the wash or cupboard.

Pro tip: We like to layer one sheet over the other for a super speedy sheet change in the middle of the night, hence the two sheets on the bed at once.

Do you make flat sheets?

No we don't. We prefer to use and age appropriate sleeping bag or swaddle rather than a separate flat sheet. 

Are they durable?

Absolutely. We have spent over three years developing our product. Our original prototypes have been well tested by our four children and are still going strong 7 years later.

We absolutely guarantee the quality and workmanship of our product. 

How do I wash them?

Just throw it in the washing machine with the rest of your laundry!

Check out our Care Instruction page for more details or the care label on the inside of your sheet.  

What if I don't like them?

No hard feelings at all. You can send them back to us! See our return page for all the details. 

Can't find the answer you need? Reach out.