Exchanges

We accept exchange for incorrect size within 60 days. Items must be unused, in original condition and have all packaging intact to be considered eligible for exchange. To complete your exchange, please email us at hello@littlehumanlinens.com.au and quote your order number and provide details of exchange. Customer will be responsible for any difference in pricing. If customer exchanges of item of lesser value, then refund will be made within 30 days via original payment method (minus shipping costs). Between 30-60 days post purchase, store credit will be applied. Customer is responsible for shipping costs to return items to Little Human Linens.

Returns

If you decide our sheets aren't for you, you can request a refund within 30 days of purchase. Items must be unused, in original condition and have all packaging intact to be considered eligible for refund. To complete your return, please email us at hello@littlehumanlinens.com.au and quote your order number.

 

 

Returns outside 30 days. 

We will refund items over 30 days in the event they are deemed faulty or defective as per the Australian Consumer & Competition Commission Guidelines. Please email us to arrange the return of faulty items.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and the outcome of our inspection.

If deemed faulty, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Faulty items 

We take immense pride in the quality of the products we produce. If you discover a fault in your product, please contact us as soon as possible to resolve the issue. We reserve the right to request photographs or ask that the item be returned for inspection before determining if a product is faulty. Faults as a result of workmanship or material breakdown will be replaced or refunded. Faults as a result of misuse or improper care ie use of abrasives, puncturing fabric, direct heat or harsh chemicals are not deemed faulty and will not be replaced or refunded. Shipping costs are excluded from refunds.

 

 

Gifts

Due to Australian banking laws, we are required to refund the exact original payment method. If the item was a gift, we are able to provide a store credit for the value of the item. Alternatively, we can credit the original purchaser if you prefer. 

 

 

Sale/Clearance items

All purchases on sale or clearance items are final and we do not accept refunds unless item is deemed faulty. This excludes bundle discounts, welcome discounts or referral discounts. Exchanges for incorrect size are permitted within 14 days.

 

 

Return Shipping

To return your product, please contact us for a return shipping address.

You will are required to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance.